Privacy Policy

Introduction

Ebackops Unip Lda (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services. Our services primarily involve managing eCommerce operations for businesses on platforms such as Amazon Seller Central, Walmart, Shopify, and other software and logistics platforms like Outlook, 3PLs, FedEx, UPS, etc. We operate in Europe, UK and the United States and comply with relevant data protection laws, including the General Data Protection Regulation (GDPR) and applicable U.S. privacy laws.

Please read this Privacy Policy carefully to understand how we handle your information. By using our services, you agree to the terms of this policy.

1. Information We Collect

We may collect personal and business-related information in the course of providing services to you. The types of information we collect include:

1.1 Personal Information

• Contact details: Name, email address, phone number, and mailing address.
• Account information: Login credentials and access permissions for platforms such as Amazon Seller Central, Walmart, Shopify, and other eCommerce or logistics software.
• Billing information: Payment details necessary to process transactions, including bank account or credit card information.

1.2 Business Information

• Operational data: Details related to your business, including sales data, product listings, inventory levels, orders, and shipment information.
• Communications: Correspondence between you and Ebackops Unip Lda via email, phone, or other communication platforms.
• Logistics and shipping data: Information related to third-party logistics providers (3PLs), shipping companies (e.g., FedEx, UPS), and tracking numbers.

1.3 Automatically Collected Information

• Usage data: Information about how you interact with our services, including IP addresses, browser types, and device information.
• Cookies and tracking technologies: We may use cookies and similar tracking technologies to enhance your experience on our website or within our service platforms.

2. How We Use Your Information

Ebackops Unip Lda uses the information we collect for the following purposes:

• Service provision: To manage your eCommerce operations, including handling orders, logistics, inventory, and customer service tasks on platforms like Amazon, Walmart, and Shopify.
• Account management: To create and manage access to your accounts on various eCommerce and logistics platforms.
• Communication: To contact you regarding our services, provide updates, and respond to inquiries.
• Billing and payments: To process payments, invoices, and manage financial transactions related to our services.
• Improvement of services: To analyze usage patterns, troubleshoot issues, and improve our service offerings.
• Compliance: To comply with legal obligations and enforce our terms of service.

3. Legal Basis for Processing

We process personal data under the following legal bases:

• Performance of a contract: Processing is necessary for us to fulfill our contractual obligations to you.
• Legitimate interest: Processing is necessary for our legitimate business interests, such as improving our services or managing client relationships.
• Consent: Where applicable, we will obtain your consent for specific data collection and use (e.g., marketing communications).
• Legal obligation: We may process personal data to comply with legal and regulatory requirements.

4. Data Sharing and Disclosure

Ebackops Unip Lda may share your information with third parties in the following circumstances:

• Service providers: We may share your data with third-party service providers who assist us in delivering our services, such as 3PLs, shipping carriers (e.g., FedEx, UPS), and cloud storage providers.
• Business partners: We may share data with our partners to facilitate the management of your eCommerce operations.
• Legal compliance: We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights and interests.
• Business transfers: If Ebackops Unip Lda is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information with third parties for their marketing purposes.

5. Data Security

Ebackops Unip Lda takes reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We implement industry-standard security measures, such as encryption, firewalls, and secure servers, to safeguard your data. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and to comply with legal, accounting, or reporting obligations. When we no longer need your personal data, we will securely delete or anonymize it.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You may request the correction of inaccurate or incomplete information.
• Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
• Objection: You may object to the processing of your personal data in specific circumstances, such as for direct marketing purposes.
• Data portability: You may request a copy of your personal information in a structured, machine-readable format.
• Withdraw consent: Where consent is the legal basis for processing, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [Your contact email]. We will respond to your request in accordance with applicable laws.

8. International Data Transfers

As we provide services to clients in Europe and the United States, your personal data may be transferred outside the European Economic Area (EEA) to countries with differing data protection laws. We ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data during such transfers.

9. Cookies and Tracking Technologies

Our website and services may use cookies and similar tracking technologies to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences, understand how you use our site, and improve our services.

You can control or delete cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

10. Changes to This Privacy Policy

Ebackops Unip Lda reserves the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the revised policy on our website. Your continued use of our services after the update constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Ebackops Unip Lda
Email: support@ebackops.com