Ebackops Unip Lda (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services. Our services primarily involve managing e-commerce operations for businesses on platforms such as Amazon Seller Central, Walmart, Shopify, and other software and logistics platforms like Outlook, third-party logistics providers (3PLs), FedEx, UPS, and similar systems. We operate in Europe, the United Kingdom, and the United States, and comply with relevant data protection laws, including the General Data Protection Regulation (GDPR) and applicable U.S. privacy laws.
Please read this Privacy Policy carefully to understand how we handle and protect your information. By using our services, you agree to the terms of this policy.
We may collect personal and business-related information in the course of providing services to you. The types of information we collect include:
Contact details, including name, email address, phone number, and mailing address;
Account information, such as login credentials and access permissions for platforms including Amazon Seller Central, Walmart, Shopify, and other e-commerce or logistics software;
Billing information, including bank account or credit card details necessary for processing transactions.
Operational data, such as sales data, product listings, inventory levels, orders, and shipment information;
Communications, including correspondence with Ebackops Unip Lda via email, phone, or other platforms;
Logistics and shipping data, such as information related to third-party logistics providers (3PLs), shipping companies (e.g., FedEx, UPS), and tracking details.
Usage data, including IP addresses, browser types, and device information;
Cookies and tracking technologies to enhance user experience on our website and service platforms.
Ebackops Unip Lda uses the information we collect for the following purposes:
Service provision, including management of e-commerce operations such as order handling, logistics, inventory, and customer service on platforms like Amazon, Walmart, and Shopify;
Account management, including creation and maintenance of access to e-commerce and logistics platforms;
Communication with you regarding services, updates, inquiries, and support requests;
Billing and payments, including processing invoices and financial transactions;
Improving and developing our services through analysis and troubleshooting;
Legal and regulatory compliance, and enforcement of our terms of service.
We process personal data under the following legal bases:
Performance of a contract, to fulfill our obligations to you;
Legitimate interest, such as improving our services and managing client relationships;
Consent, where required (e.g., for marketing communications);
Legal obligation, to comply with applicable laws and regulations.
We may share your information with third parties under the following circumstances:
Service providers, including 3PLs, shipping carriers (e.g., FedEx, UPS), cloud storage providers, and other support platforms;
Business partners, where necessary to manage your e-commerce operations;
Legal compliance, including responding to lawful requests or protecting our rights;
Business transactions, such as a merger, acquisition, or asset transfer.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We implement industry-standard security measures, including encryption, firewalls, and secure servers, to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information only as long as necessary to provide services and to comply with legal, accounting, or reporting requirements. When data is no longer required, we will securely delete or anonymize it.
Depending on your location and applicable laws, you may have the right to:
Request access to the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal data, subject to legal limits;
Object to processing in certain circumstances, including direct marketing;
Request data portability in a structured, machine-readable format;
Withdraw consent at any time where consent is the basis for data processing.
To exercise your rights, please contact us at support@ebackops.com. We will respond in accordance with applicable laws.
As we provide services to clients in Europe, the United Kingdom, and the United States, your personal data may be transferred outside the European Economic Area (EEA). We ensure appropriate safeguards—such as Standard Contractual Clauses—are used to protect your data.
We use cookies and similar tracking technologies to enhance your experience, remember preferences, and analyze site usage. You may control or delete cookies through your browser settings; however, disabling cookies may affect certain site features.
We may update this Privacy Policy from time to time. Any material changes will be posted on our website. Your continued use of our services after updates constitutes acceptance of the revised policy.
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
Ebackops Unip Lda
Email: support@ebackops.com
Phone: (+351) 937 036 677
