Terms of Service

Introduction

Welcome to Ebackops Unip Lda (“Company”, “we”, “our”, “us”). By engaging with our services, you agree to be bound by the following Terms of Service. These terms govern the provision of services by Ebackops Unip Lda, an eCommerce operations company based in Portugal, to clients and businesses operating in Europe, UK, Canada, Australia, and the United States. Our services primarily include the management and support of operations in Amazon Seller Central, Walmart, Shopify, and other relevant software and logistics platforms such as Outlook, 3PLs (third-party logistics), FedEx, UPS, and others.

Please read these Terms of Service carefully before proceeding with our services. Your use of our services signifies your acceptance of these terms.

1. Services Provided

Ebackops Unip Lda offers professional eCommerce operational management services. Our core offerings include, but are not limited to:

• Management of Amazon Seller Central and Walmart operations.
• Support and management of Shopify and other eCommerce platforms.
• Integration and coordination with third-party logistics providers (3PLs).
• Coordination with shipping carriers such as FedEx, UPS, and others.
• Administrative tasks including handling emails via Outlook and other tools.

We aim to streamline and optimize the operations of your eCommerce business by ensuring that these platforms and services work efficiently.

2. Client Responsibilities

By using our services, you acknowledge and agree that you:

• Will provide all necessary access and permissions to platforms such as Amazon Seller Central, Walmart, Shopify, and any other relevant software or accounts.
• Will provide accurate, complete, and timely information required for us to manage and execute our services effectively.
• Are responsible for the accuracy of the data and content shared with us.
• Will comply with all applicable laws and regulations in your jurisdiction related to your eCommerce activities.
• Must ensure that the information shared with Ebackops Unip Lda is legal and does not violate third-party intellectual property rights.

3. Service Fees and Payments

• Ebackops Unip Lda charges fees for its services, which will be communicated to you in a detailed service agreement or proposal prior to commencement of work. These fees may be on a fixed, hourly, or commission-based model, depending on the scope and nature of the services provided.
• All payments must be made in accordance with the payment terms set out in the service agreement. Failure to make timely payments may result in the suspension or termination of services.
• All fees are exclusive of applicable taxes. Clients are responsible for any VAT or other taxes applicable to the services provided.

4. Confidentiality

Ebackops Unip Lda is committed to maintaining the confidentiality of all proprietary information you share with us. This includes, but is not limited to, your business data, operational information, financials, and customer details.

Both parties agree not to disclose any confidential information to third parties, except as necessary to perform the services or as required by law. Any breach of confidentiality may result in legal action.

5. Intellectual Property

All intellectual property rights in the work product provided by Ebackops Unip Lda remain the property of the client unless explicitly agreed otherwise. Ebackops Unip Lda, however, reserves the right to use aggregated, anonymized data from its clients for the purpose of improving its services.

Any software, tools, or methodologies used by Ebackops Unip Lda in the course of providing services remain the intellectual property of the Company and cannot be reused or distributed by the client without prior written consent.

6. Limitations of Liability

• Ebackops Unip Lda is not liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our services, including but not limited to loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.
• Our liability for any claim arising out of the performance of services is limited to the amount paid by the client to Ebackops Unip Lda for the services in question.
• We will not be liable for any delays or failure to perform resulting from circumstances beyond our reasonable control, including but not limited to technical failures or third-party actions.

7. Termination of Services

• Either party may terminate the engagement at any time by providing a minimum of thirty (30) days’ written notice to the other party.
• In the event of termination, the client agrees to pay for all services rendered up until the date of termination. Ebackops Unip Lda will provide all deliverables completed up to the termination date.
• Ebackops Unip Lda reserves the right to terminate or suspend services if the client fails to comply with these Terms of Service, including non-payment or breach of confidentiality.

8. Data Privacy and Security

We take data security seriously and follow industry-standard practices to ensure the security and privacy of all client information. However, the client acknowledges that no method of transmission over the internet, or method of electronic storage, is 100% secure, and we cannot guarantee absolute security.

By using our services, you consent to our collection, use, and disclosure of your personal information as described in our Privacy Policy.

9. Amendments to Terms

Ebackops Unip Lda reserves the right to modify or update these Terms of Service at any time. Any changes will be posted on our website, and the continued use of our services after any modifications will constitute your acceptance of the new terms.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Portugal. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Portugal.

11. Contact Information

If you have any questions or concerns about these Terms of Service or our services, please contact us at:

Ebackops Unip Lda
Email: support@ebackops.com